San José 3112.0.2 - App Store

San José 311!

San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve.

You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service.

Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications.

The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services.

Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider.

We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!

Version History Minor bug fixes! 2.0.2 11/12/2024 Bug fixes and app performance has been improved. 2.0.1 12/15/2023 Welcome to San José 311 v2.0!

We've fixed the login bug so users no longer need to log in every time they open the app. 2.0 01/19/2021 Welcome to San Jose 311 v1.9!

We've made a few updates:

- technical upgrades to ensure your reports make it into the City's system efficiently and accurately
- higher degree of security
- consistent look and feel between the mobile app and website 1.9 05/04/2020 Welcome to the latest version (v1.8) of San José 311!

Here’s what’s new:
- We’re now called San José 311 (formally My San Jose)
- Quicker access to paying bills
- Clearer instructions to help you describe the issue
- Updated map to make it easier to choose a location
- Explanation of the benefits of creating an account
- Improved user experience and simpler language
- Modern look and feel that fits the city brand 1.8 03/06/2020 - Fixed an issue faced while resetting PIN. 1.7.4 02/12/2020 We’ve updated the mobile app with new security features!
- You’ll need to update to version 1.7.3 to access the newer, secure version.
- We’re discontinuing version 1.7.2 and older versions. 1.7.3 01/22/2020 The mobile application code is updated to include additional security features 1.7.2 12/10/2019 Fixed an issue on iOS 13 where users were unable to upload photos from the camera. 1.7.1 11/07/2019 - Explanation of each service type

- Estimated turnaround times for each request

- Search by ID# over last 3 months

- Enhanced compatibility with tablet devices 1.7 04/12/2019 - Improved compatibility with newer operating systems
- Optimized service request workflow
- Improved form validation
- Fixed bugs 1.6 01/13/2019 - Improved map navigation and location selection
- Added social media account login
- Added GPS location detection from uploaded images
- Fixed bugs 1.5 05/07/2018 Push notification service updated 1.4 01/31/2018 Defect fixed 1.2 09/05/2017 Multiple image upload support provided
Incident layout page modified
Defect fixed 1.1 06/30/2017 Minor defect fixing and usability issues resolved.
Google Map Loading issue when location service is off resolved 1.0.1 05/29/2017 1.0 05/05/2017